Terms of service

Terms of Service

PrimeMatter

Welcome to PrimeMatter. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General

PrimeMatter operates as an online dropshipping platform offering curated products through third-party suppliers. By using this website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a legal guardian.

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

2. Product Information

We strive to display product descriptions, images, and pricing as accurately as possible. However:

  • Product images are for representation purposes only

  • Minor variations in color, size, or appearance may occur

  • Availability of products is subject to supplier stock

PrimeMatter does not guarantee that all product descriptions are error-free.

3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR)

  • Prices may change without prior notice

  • We reserve the right to cancel orders due to pricing or listing errors

Payments can be made through available online payment methods and Cash on Delivery (COD), where applicable.

4. Order Acceptance & Cancellation

  • Orders may be cancelled before dispatch

  • Once an order is shipped, cancellation requests will not be accepted

  • PrimeMatter reserves the right to refuse or cancel any order due to suspected fraud, incorrect information, or supplier limitations

5. Shipping & Delivery

Delivery timelines are estimates and may vary based on location, supplier, and logistics partner.

PrimeMatter is not responsible for delays caused by:

  • Courier service issues

  • Natural events

  • Incorrect address provided by the customer

6. Returns, Refunds & Replacements

Returns, refunds, and replacements are governed by our Return & Refund Policy, which forms an integral part of these Terms.

Customers are advised to read the policy carefully before placing an order.

7. User Responsibilities

By using this website, you agree:

  • Not to misuse or exploit the services

  • Not to provide false or misleading information

  • Not to attempt unauthorized access to the website or its systems

Any violation may result in termination of access without notice.

8. Intellectual Property

All content on this website—including logos, text, graphics, images, and design—is the property of PrimeMatter and may not be copied, reproduced, or used without prior written permission.

9. Limitation of Liability

PrimeMatter shall not be liable for:

  • Indirect or consequential damages

  • Loss arising from misuse of products

  • Delays or failures beyond reasonable control

Our liability, if any, is limited to the value of the product purchased.

10. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

11. Contact Information

For any questions regarding these Terms, you may contact us at:

📧 Email: gotozee26@gmail.com